Privacy Policy

Cutty Cellars Privacy Policy
 
Introduction

Cutty Cellars regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Cutty Cellars users, and conforms to Internet privacy standards.
 
If you have questions or concerns regarding this statement, you should first contact Cutty Cellars at 02 9436 4955
 
Collection of Information
 
In order to use the Cutty Cellars website, we may require information from you in order to provide the best service possible.
 
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
 
Any information collected by Cutty Cellars is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
 
Use of Collection Information
 
Any details collected from Cutty Cellars' customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to  provide service references, and to assist in our staff development.

Storage of Collected Information
 
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
 
If you have any questions about security on our Website, you can email us at info@cuttycellars.com.au

Access to Collected Information
 
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@cuttycellars.com.au
 

Responsible Service of Alcohol

Under Australian laws, alcoholic beverages can only be sold or supplied to persons aged 18 years of age or over. By placing an order with Cutty Cellars you are confirming to us that you are at least 18 years of age.

Cutty Cellars also recommends that alcohol only be consumed in moderation. 

Lic # 382570

 
Orders
 
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Products

While we take the upmost care and pride in uploading the correct information about the wines we sell on our website, vintages, labels, varieties and wines are always changing. We try and keep as up to date as possible with these constant changes. In the event of a vintage/label change Cutty Cellars will replace the item with the most current (or available) vintage/label.
 
Communications
 
Cutty Cellars uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@cuttycellars.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
 
Third Parties

Cutty Cellars may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Cutty Cellars does not share any information with third parties for any unknown or unrelated uses.
 
Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
 
Links

Links on the Cutty Cellars site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Cutty Cellars.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by Email, or by means of a notice on our homepage.
 
Cutty Cellars Security Policy
 
Cutty Cellars uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Cutty Cellars or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
  protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
  merchant account held by Cutty Cellars.

For more information about eWAY and online credit card payments, please visit
www.eWAY.com.au
 
Delivery Policy
 
Physical goods

After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via our in house delivery service or via Australia Post within 1 - 7 working days; however if goods are unavailable, delivery will take a little longer. If you wish to query a delivery please contact us at info@cuttycellars.com.au

Cutty Cellars will not deliver goods under any circumstances to any of the following Dry Area Locations:
  • Aurukun Postcode – 4871
  • Bamaga Postcode – 4876
  • Cherbourg Postcode – 4605
  • Doomadgee Postcode – 4830
  • Hope Vale Postcode – 4871
  • Injinoo Map Postcode – 4876
  • Kowanyama Postcode – 4871
  • Lockhart River Postcode – 4871
  • Mapoon Postcode – 4871
  • Mornington Island Postcode – 4825
  • Napranum Postcode – 4874
  • New Mapoon Postcode – 4876
  • Palm Island Postcode – 4816
  • Pormpuraaw Postcode – 4871
  • Seisia Postcode – 4876
  • Umagico Postcode – 4876
  • Woorabinda Postcode – 4713
  • Wujal Wujal Postcode – 4873
  • Yarrabah Postcode – 4871

Wine is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door, 

however in rural or remote areas the delivery will be left at the nearest Australia Post office or freight depot.

A signature is required on all deliveries. If the recipient is not available at the time of delivery the courier will leave a note for later collection by you from the nearest local Post Office. The person collecting the wines from the Post Office must be 18 or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 10 working days, it will be returned to Cutty Cellars and NO refund will be available. 

Cutty Cellars will not deliver goods to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce appropriate ID then the delivery driver will be unable to leave the goods.

 
Refund & Returns Policy
 
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back  guarantee from the time you receive the goods. Please email us at info@cuttycellars.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; we therefore advise you take out shipment registration of insurance with your postal carrier. Cutty Cellars will not be responsible for parcels lost or damaged in transit if you choose not to insure.
 

In the rare instance that you are not satisfied with a wine purchased fromCutty Cellars (other than a wine marked as “Sold as is - no refunds or returns accepted”), then we are more than happy to provide you with a full refund for purchases of the relevant wine by you (excluding freight costs). Provided you let us know that you are not satisfied with the wine within 7 days of buying the wine, we’ll refund you in full (excluding freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only.

 

Typically you will be required to return the remaining unopened bottles of the wine in question to Cutty Cellars Offices for a quality inspection, and you will assume responsibility of risk and all associated freight costs. All refunds are processed within 7 days of your notification or from the date that the remaining wines are returned to us.

 

If Cutty Cellars reasonably believes that a buyer is abusing our returns policy, Cutty Cellars reserves the right to suspend or cancel the Refund & Returns Policy in relation to that buyer, cancel any pending orders and/or close that buyer's account. 

 

Please note that our Refund & Returns Policy does not apply to goods that are marked as “Sold as is - no refunds or returns accepted”.

 

Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.


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