Refunds & Returns
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; we therefore advise you take out shipment registration of insurance with your postal carrier. Cutty Cellars will not be responsible for parcels lost or damaged in transit if you choose not to insure.
In the rare instance that you are not satisfied with a wine purchased fromCutty Cellars (other than a wine marked as “Sold as is - no refunds or returns accepted”), then we are more than happy to provide you with a full refund for purchases of the relevant wine by you (excluding freight costs). Provided you let us know that you are not satisfied with the wine within 7 days of buying the wine, we’ll refund you in full (excluding freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only.
Typically you will be required to return the remaining unopened bottles of the wine in question to Cutty Cellars Offices for a quality inspection, and you will assume responsibility of risk and all associated freight costs. All refunds are processed within 7 days of your notification or from the date that the remaining wines are returned to us.
If Cutty Cellars reasonably believes that a buyer is abusing our returns policy, Cutty Cellars reserves the right to suspend or cancel the Refund & Returns Policy in relation to that buyer, cancel any pending orders and/or close that buyer's account.
Please note that our Refund & Returns Policy does not apply to goods that are marked as “Sold as is - no refunds or returns accepted”.
Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.
