Shipping & Delivery

Delivery Policy
 
Physical goods

After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via our in house delivery service or via Australia Post within 1 - 7 working days; however if goods are unavailable, delivery will take a little longer. If you wish to query a delivery please contact us at info@cuttycellars.com.au

Cutty Cellars will not deliver goods under any circumstances to any of the following Dry Area Locations:
  • Aurukun Postcode – 4871
  • Bamaga Postcode – 4876
  • Cherbourg Postcode – 4605
  • Doomadgee Postcode – 4830
  • Hope Vale Postcode – 4871
  • Injinoo Map Postcode – 4876
  • Kowanyama Postcode – 4871
  • Lockhart River Postcode – 4871
  • Mapoon Postcode – 4871
  • Mornington Island Postcode – 4825
  • Napranum Postcode – 4874
  • New Mapoon Postcode – 4876
  • Palm Island Postcode – 4816
  • Pormpuraaw Postcode – 4871
  • Seisia Postcode – 4876
  • Umagico Postcode – 4876
  • Woorabinda Postcode – 4713
  • Wujal Wujal Postcode – 4873
  • Yarrabah Postcode – 4871

Wine is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door, 

however in rural or remote areas the delivery will be left at the nearest Australia Post office or freight depot.

A signature is required on all deliveries. If the recipient is not available at the time of delivery the courier will leave a note for later collection by you from the nearest local Post Office. The person collecting the wines from the Post Office must be 18 or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 10 working days, it will be returned to Cutty Cellars and NO refund will be available. 

Cutty Cellars will not deliver goods to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce appropriate ID then the delivery driver will be unable to leave the goods.

 
Products

While we take the upmost care and pride in uploading the correct information about the wines we sell on our website, vintages, labels, varieties and wines are always changing. We try and keep as up to date as possible with these constant changes. In the event of a vintage/label change Cutty Cellars will replace the item with the most current (or available) vintage/label. 


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